Modeling Customer Satisfaction's Impact on Loyalty: Insights for Customer-Centric Resource Allocation

Keyphrases

• Customer Satisfaction 100%
• Resource Allocation 100%
• Customer Focus 100%
• Loyalty 100%
• Loyalty Programs 50%
• Managerial Implications 25%
• Nonlinear Characteristics 25%
• Customer Satisfaction Level 25%
• Nonlinear Modeling 25%
• Customer Loyalty 25%
• Response Curve 25%
• Switching Costs 25%
• Global Model 25%
• Hotels 25%
• Mixture Model 25%
• Limited Access 25%
• Empirical Distribution Function 25%
• Resource Allocation Strategy 25%
• Target Customers 25%
• High Switching 25%
• Perceived Quality 25%
• Mobile Phone Industry 25%
• Asymmetric Response 25%
• Counterfactual Simulation 25%
• Marginal Returns 25%
• Dissatisfied Customers 25%
• Convenience Store Industry 25%

Economics, Econometrics and Finance

• Industry 100%
• Loyalty Program 66%
• Switching Behaviour 33%
• Mobile Communication 33%