Introducing extended DEMO construction model to RPA application

Xiaohan Tian, Junichi Iijima

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Business Process technology has long been discussed in various business process methodologies with diverse perspectives. Among them, the discussions on were mainly limited only in effectively fulfilling functional, informational and organizational aspects. For enriching the discussion scope, from DEMO (Design and Engineering Method for Organizations) perspective, this research extends to capture both human interactions and human capabilities aspects in the business process and the relating modeling methodology is also provided. For contextualizing our proposal, RPA (Robotic Process Automation), as one of the typical new application in freeing human workers from tedious and repetitive tasks, is adopted as an illustration example of our artifact development. Also, our proposed modeling methodology is evaluated in a deep-dive field study with a Chinese Bank X to testify the utility in analyzing and identifying applicable tasks for RPA adoptions and eventually delivering the business process model.

Original languageEnglish
Title of host publicationProceedings of 2019 the 9th International Workshop on Computer Science and Engineering, WCSE 2019
PublisherInternational Workshop on Computer Science and Engineering (WCSE)
Pages879-890
Number of pages12
ISBN (Electronic)9789811416842
Publication statusPublished - 1 Jan 2020
Event2019 9th International Workshop on Computer Science and Engineering, WCSE 2019 - Hong Kong, Hong Kong
Duration: 15 Jun 201917 Jun 2019

Publication series

NameProceedings of 2019 the 9th International Workshop on Computer Science and Engineering, WCSE 2019

Conference

Conference2019 9th International Workshop on Computer Science and Engineering, WCSE 2019
CountryHong Kong
CityHong Kong
Period15/06/1917/06/19

Keywords

  • Business Process Automation
  • Business Process Management
  • DEMO (Design and Engineering Method for Organizations)
  • RPA (Robotic Process Automation)

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